Privacy notice

Last updated November 2026

The short version

We collect only what we need to make and hand you your order, plus your email or mobile number if you sign up for our newsletter or specials texts. Card and wallet payments (Apple Pay, Google Pay, Cash App Pay) are handled entirely by Square: the payment form on our order page is a secure Square frame, so your card number goes straight to Square and we never see it. This website has no database of its own.

When you order

Your name, phone number, email and pickup time are sent to Square, our point-of-sale provider, to create your order and receipt. We use them only to prepare your order and contact you about it, including an order confirmation email with a tracking link and a "ready for pickup" email (sent through our email provider, Resend).

Signing in

Signing in is optional. You can use Google, in which case we receive your name, email address and an account ID from Google. Or you can sign in with a one-time code sent to your email. There are no passwords on this site, and we never receive your Google password. We use this to keep a customer profile in our Square account so your past orders and their status show up when you sign in. You can always order as a guest instead.

Rewards

Our rewards program runs on Square Loyalty and is tied to your phone number. Our rewards points are called schmears. If you tick "Earn schmears" at checkout, the phone number on your order is used to add schmears to your rewards account (or to create one if you don't have one yet) when you pick up. Square may text you about your schmears balance and rewards. Your balance is shown in your account when you're signed in.

Text messages

Texts are optional, and there are two kinds, each with its own opt-in. Order updates: if you tick "Text me updates about this order" at checkout, we text the mobile number on that order about that order only: a confirmation after you pay, when it's ready for pickup, and if it's ever canceled (up to 3 texts per order). Specials texts: if you tick "Text me specials" at checkout (a separate box, unticked to start), we occasionally text you specials, new flavors and holiday hours (mostly seasonal; frequency varies). We keep a record of when you agreed. Signing up for order updates doesn't sign you up for specials texts. Message and data rates may apply. Reply STOP to stop texts, or HELP for help, or call us at (419) 285-6722. Full texting terms: Terms of use. Texts are sent through our messaging provider, Telnyx. We never sell or share your mobile number or your consent to receive texts with anyone else for their marketing.

If you tick "Email me news & specials" at checkout (unticked to start), we keep your email address and when you signed up, so we can occasionally email you news, specials and holiday hours, mostly seasonal. Every newsletter has an unsubscribe link that takes you off the list right away. Newsletters are sent through our email provider, Resend. Our staff can see the list of email addresses and mobile numbers that signed up, and every newsletter and text we send records which staff member sent it. We never sell or share the list.

Kids Club

A parent or guardian signs up for the Kids Club. We ask for the parent's name, email and (optionally) phone number, plus each child's first name and birthday month. We don't ask for a child's last name, full birth date or any contact details for the child. This is saved to the parent's customer profile in our Square account and used only to give club perks at the counter. We never sell it or use it for advertising. To remove a child from the club, email us using the instructions below.

Cookies and your browser

If you sign in, we set one secure cookie to keep you signed in for up to 30 days. Your cart, the list of orders placed from your browser, the email you last used to sign in (so you don't have to type it again), and whether you've dismissed the "add to home screen" tip are stored in your own browser, not on our servers. We don't use advertising or tracking cookies. The email sign-in, newsletter and Kids Club forms use Cloudflare Turnstile, a privacy-friendly security check, to block bots.

Deleting your data

To delete your customer profile and order contact details, email [email protected] with the subject "Delete my data" and the email address you signed in with. We'll remove your profile from our Square customer list within 30 days. Sales records we're required to keep for tax purposes are kept without your contact details. You can also remove our app from your Google account (myaccount.google.com, then Security, then Third-party connections) at any time.